Relating to establishing a process for the Department of Highways to receive complaints from the public relating to public road hazards

HB 5562 creates a public reporting system for hazardous conditions on state-maintained roads, such as potholes, damaged guardrails, or obstructed pathways. It requires the West Virginia Department of Highways to establish a 24/7 toll-free hotline, online portal, and mobile app for residents to report hazards, with the department tracking each report via unique IDs and classifying severity. The bill mandates a public online dashboard showing report volumes, response times, and resolution status, plus an annual report to the legislature on hazard trends and improvements. Crucially, it provides limited state liability if the Department fails to address a reported hazard after receiving notice, while protecting reporters' personal information.