State government; creating the Government Service Delivery Improvement Act. Effective date.

SB 1587, the Government Service Delivery Improvement Act, requires Oklahoma state agencies to improve how they deliver services to residents, businesses, and organizations. It mandates each agency to appoint a lead service delivery official within 180 days and creates a State Government Service Delivery Lead position to coordinate statewide standards for service quality, accessibility, and feedback collection. The bill establishes metrics to evaluate service efficiency, transparency, and wait times, and requires annual reports to legislative leaders on progress. These changes directly affect all state agencies and the public interacting with government services.