relative to communications between agencies and citizens.

This bill requires state agencies to respond to all citizen inquiries, complaints, and requests for assistance within three business days. It mandates that these responses come directly from a human employee rather than an automated system and must be delivered via email, phone, or in person. The law applies to all divisions, bureaus, and sections within state agencies to ensure prompt communication with the public. Although the bill was referred for an interim study, the committee ultimately did not recommend it for future legislation.