Language access.

Existing law, the Dymally-Alatorre Bilingual Services Act, requires every state agency directly involved in the furnishing of information or the rendering of services to the public where contact is made with a substantial number of non-English-speaking people to employ a sufficient number of qualified bilingual persons in public contact positions to ensure provision of information and services to the public in the language of the non-English-speaking person, except as specified. This bill would establish the Office of Language Access, within the California Health and Human Services Agency, to ensure individuals with limited English proficiency have meaningful access to government programs and services. This bill would require the Office of Language Access to, among other things, lead the development, monitoring, and periodic updating of every Language Access Plan within the agency and coordinate with language access coordinators throughout the agency to implement each Language Access Plan. The bill would require the Office of Language Access to maintain an internet website containing specified information, including every current Language Action Plan and all corrective action plans. The bill would require the Office of Language Access, commencing November 1, 2026, and every other year thereafter, to submit a report to the Legislature and the relevant policy committees that contains specific information, including challenges encountered while implementing Language Access Plans, lessons learned, best practices, and metrics regarding individuals with limited English proficiency who use agency services. This bill would require the California Health and Human Services Agency to develop a Language Access Plan Guidance Document to support its various departments and offices in the development of their Language Access Plans. The bill would require each department and office within the agency to develop a Language Access Plan, as specified. The bill would require the agency to develop a correction for a department or office that fails to implement and achieve the goals set forth in its Language Access Plan. This bill would also require the agency to submit annual compliance reports to the Office of Language Access regarding the progress made with Language Access Plans and corrective action plans. The bill would require, commencing January 1, 2025, the agency to commence the Language Access Advisory Workgroup, to meet on a prescribed schedule, with specified membership. This bill would require the workgroup to share the progress of the various Language Access Plans, address relevant issues, and obtain community input.