Professions and vocations: consumer complaints.

Existing law establishes the Department of Consumer Affairs under the direction of the Director of Consumer Affairs, and requires the director to receive complaints from consumers concerning prescribed matters, including violations of California law governing businesses and professions licensed by any agency of the department, and promulgated regulations. Existing law requires the director, through the Division of Investigation, to implement complaint prioritization guidelines for boards within the department to utilize in prioritizing their respective complaint and investigative workloads. Existing law requires the director to amend the guidelines to include the category of "allegations of serious harm to a minor" under the "urgent" or "highest priority" level on or before July 1, 2019. This bill would require the director to post these guidelines on the department's internet website and periodically amend this material. The bill would remove the obsolete provision requiring the director to amend the guidelines to include the category described above under the "urgent" or "highest priority" level.