Benefits: outgoing mail: claim processing: reporting.

(1) Existing law prohibits a state agency from sending any outgoing United States mail, as defined, to an individual that contains personal information about that individual, including, but not limited to, the individual's social security number, unless that personal information is contained within sealed correspondence and cannot be viewed from the outside of that sealed correspondence. Existing law also prohibits, commencing on or before January 1, 2023, a state agency from sending any outgoing United States mail to an individual that contains the individual's social security number, except as provided. Existing law requires state agencies that are unable to comply with this prohibition to submit an annual corrective action plan to the Legislature until it is in compliance. Existing law makes the corrective action plan and related correspondence confidential and prohibits their public disclosure. This bill would require an annual corrective action plan to contain specified information and to be submitted to the Legislature every December 15. If the Employment Development Department fails to comply by January 1, 2023, the bill would require, upon appropriation by the Legislature, the department to provide access to and pay for identity theft monitoring for any individual who receives outgoing United States mail from the department that contains full social security numbers in violation of the bill's provisions. (2) Existing law establishes the department within the Labor and Workforce Development Agency and sets forth its powers and duties, including administration of the unemployment and disability insurance programs for California. Existing law requires the department to pay unemployment compensation benefits to unemployed individuals meeting specified requirements, to periodically review policies and practices used to determine eligibility for and the amount of benefits in the unemployment insurance program, and to report to the Legislature, as specified. Under existing law, unemployment compensation benefits are paid from the Unemployment Fund, and the expenses for administering these provisions are paid from the Unemployment Administration Fund, which is continuously appropriated for these purposes. This bill would require the department, for purposes of unemployment compensation, upon appropriation by the Legislature, to comply with various reporting and review processes. The bill would set forth a timeline for the department to follow in implementing these tasks. In this regard, the bill would require the department, among other things, to report specified information regarding overpayments at least once every 6 months on its internet website, to immediately perform a risk assessment of its deferred workloads, and to develop a workload plan that prioritizes its deferred workloads based on that risk assessment. The bill would require the department to immediately begin modeling workload projections that account for possible scenarios that would cause a spike in unemployment insurance claims, as provided. This bill would require the department to revise its public dashboards with regard to the number of backlogged claims, as specified. The bill would require the department to determine the reasons that claimants cannot successfully complete their identity verification, as specified, and to identify the elements of the Benefit System Modernization that can assist the department in making timely payments. The bill would require the department to implement a formal policy that establishes a process for tracking and periodically analyzing the reasons why unemployment insurance claimants call for assistance and to regularly analyze this data, as specified, to improve its call center. This bill would require the department, by March 1, 2022, to designate a unit as responsible for coordinating all fraud prevention and detection, as specified. Existing law requires the Director of Employment Development to report to various committees of the Legislature by June 30 of each year on the department's fraud deterrence and detection activities. This bill would require that report to include an assessment of the effectiveness of the department's system of cross matching claims against information about incarcerated individuals, as specified. The bill would authorize the department to generalize, exclude, or redact details on fraud methods and tools to protect the fraud deterrence practices of the department. The bill would also remove an obsolete reference to a predecessor committee and would instead refer to the Senate Committee on Labor, Public Employment and Retirement. This bill would also require the department to request any personal identification information required from the claimant in accordance with the most recent federal National Institute of Standards and Technology Special Publication 800-63 standards, as specified. Existing constitutional provisions require that a statute that limits the right of access to the meetings of public bodies or the writings of public officials and agencies be adopted with findings demonstrating the interest protected by the limitation and the need for protecting that interest. This bill would make legislative findings to that effect.