Consumer protection: Department of Consumer Affairs: complaints.

Existing law, the Consumer Affairs Act, requires the Director of Consumer Affairs to receive complaints from consumers concerning specified issues, including the production, distribution, sale, and lease of any goods and services undertaken by any person which may endanger the public health, safety, or welfare. Existing law authorizes the director to notify the person against whom the complaint is made of the nature of the complaint and to request appropriate relief for the consumer. Existing law requires the director to advise, if appropriate, the consumer of the action taken on the complaint and of any other means which may be available to the consumer to secure relief. This bill would instead require the director to advise, within 60 calendar days of the date that the complaint is deemed closed, the consumer of the action taken on the complaint and of any other means which may be available to the consumer to secure relief, unless doing so would be injurious to the public health, safety, or welfare.