Department of Motor Vehicles: wait times.

Existing law states the intent of the Legislature that the Department of Motor Vehicles implement procedures to ensure, to the fullest extent permitted by the resources made available to it, that a person who is requesting certain services will not be required under normal circumstances to wait in any one line for service longer than 12 hour during the department's published or posted hours of operation. This bill would instead require the department to implement those procedures. The bill would also require every office of the department to post information relating to wait times and would require the department to make that wait time information available on the department's Internet Web site and by telephone.