Health care coverage: consumer complaints: reporting.

Existing law, the Knox-Keene Health Care Service Plan Act of 1975, provides for the licensure and regulation of health care service plans by the Department of Managed Health Care (DMHC) and makes a willful violation of the act a crime. Existing law also provides for the regulation of health insurers by the Department of Insurance (DOI) . Existing law requires the Director of Managed Health Care to establish and maintain a toll-free telephone number for the purpose of receiving complaints regarding health care service plans regulated by the director, and requires the DMHC and its contractors to respond to complaints concerning health care coverage available in California. Existing law requires the commissioner to notify health insurance consumers of the method by which a consumer may register a complaint relating to health insurance issues with the DOI, and specifies the manner and timing of processing and resolution of complaints. This bill would require the DMHC and the DOI, no later than July 1, 2018, and annually on July 1 thereafter, to submit to the Legislature, and post on each department's Internet Web site, a record of all complaints received by each department regarding employee welfare benefit plans as defined under the federal Employee Retirement Income Security Act of 1974.