State contracts: telecommunications: callback features.

Existing law governing the state acquisition of telecommunication services and goods, generally requires contracts for the acquisition of those goods and services, whether by lease or purchase, to be made by, or be made under the supervision of, the Department of Technology. This bill would, on and after January 1, 2016, require any contract for the acquisition of telecommunications services, or any renewal of a contract for telecommunications services, for a state agency, as defined, that interacts with, or receives inquiries from, the general public to provide for a queue callback feature, as described.