Bilingual services: implementation plans.

The Dymally-Alatorre Bilingual Services Act requires each state agency to conduct a survey, related to its bilingual services, of each of its local offices every 2 years to determine specified information, and to report results and any additional information requested to the Department of Human Resources. The act requires each agency that serves a substantial number of non-English-speaking people who comprise 5% or more of the people served to develop an implementation plan, as specified, in every odd-numbered year, and to submit the implementation plan to the department for its review. The act authorizes the department, if it determines that a state agency has not made reasonable progress toward complying with the act, to issue orders that it deems appropriate to effectuate the purposes of the act. This bill would instead require the department, if it determines that a state agency has not made reasonable progress toward complying with the act, to issue orders that it deems appropriate to effectuate the purposes of the act. The bill would require specified state agencies, by January 1, 2015, to translate and make accessible on the homepage of their Internet Web sites, forms and processes for submitting complaints of alleged violations of these provisions, and to make translated copies of these forms available, as provided. The bill would also require each state agency to conduct a survey, related to its bilingual services, of each of its statewide offices to determine specified information.