Call centers.

Existing law prohibits employers from ordering a mass layoff, relocation, or termination, as defined, of an industrial or commercial facility employing a prescribed number of people, without first giving 60 days' notice to affected employees and specified government agencies. This bill would make these provisions applicable to a call center employer that employs, or has employed within the preceding 12 months, 50 or more persons. The bill would require a customer service representative who receives or makes a telephone call to a customer residing in the state to identify to the customer the location of the call center from which the customer service representative is calling. The bill would require the customer service representative to transfer the customer to a call center located within the United States, upon request of the customer.