Relating to: government service delivery improvements. (FE)

AB 908 requires state agencies to improve how they deliver public services (like tax filings or business licensing) by creating new standards for accessibility, efficiency, and customer feedback. It mandates agencies to designate a lead official to develop implementation plans, collect public input, and measure service quality using metrics like wait times and ease of access. The Secretary of State must appoint a coordinator to oversee cross-agency efforts and establish guidelines for service delivery channels (in-person, digital, phone, etc.). Annual reports to the legislature will track progress on these improvements.