Addressing resiliency, public safety, and quality of broadband.

SB 6329 requires Washington's Utilities and Transportation Commission to oversee broadband and voice over internet protocol (VoIP) services, directly affecting internet service providers (ISPs). It establishes new minimum standards for network reliability, including requirements for outage reporting, emergency preparedness, power backup systems, and metrics like latency and packet loss. ISPs must complete service orders within five business days (with specific exceptions) or face automatic $5 daily customer credits, and they must report service quality data annually. The law also mandates public disclosure of rates, service standards, and network performance metrics to ensure affordable, resilient, and safe broadband access for residents.