Concerning patient advocates.

This bill requires most Washington hospitals to employ a full-time, on-site patient advocate starting January 1, 2027, to help patients navigate healthcare systems. It directly affects licensed hospitals, with exemptions for certain rural hospitals (critical access or sole community hospitals), Skagit County island hospitals, and tribal hospitals meeting specific criteria. Exempt hospitals must instead provide verified access to external advocacy services (like phone/video support) and ensure patients know how to connect with them. The advocate’s role includes assisting with medical records, scheduling, care coordination, and communication with providers or insurers.