Insurance; unfair claim settlement practices, modification of loss estimate.

Added a new section establishing specific duties and prohibitions for public adjusters, including bans on accepting kickbacks, referring clients to businesses owned by the adjuster, and soliciting clients during a disaster or between 8 p.m. and 8 a.m.

Added a new unfair practice prohibiting public adjusters from settling a claim without the insured's written approval of the terms and conditions.

Updated the rules for modifying loss estimates to require a detailed list of all changes, the identity of the person who ordered each change, and the retention of all previous versions of the report.

Added a new unfair practice prohibiting insurers from requiring owners to submit photos or videos as a condition for an appraisal, though allowing their use for supplemental estimates.

Removed all provisions related to public adjusters, including rules on fees, conflicts of interest, and solicitation hours.

Deleted the requirement that insurers must comply with a specific provider contract section (§ 38.2-3407.15) when handling claims.

Revised the rule on vehicle appraisals to remove the distinction between initial and supplemental estimates, allowing both to be based on photos or digital imagery without requiring a personal inspection unless repairs are disputed.

Added a new mandate requiring insurers to provide a detailed explanation to policyholders whenever they reduce a loss estimate, including a list of all changes and the identity of the person who made or ordered them.

Updated the retention rule for loss estimate reports to explicitly require keeping all versions of the report and documenting who made or ordered every change within each version.

Added a $3,000 minimum threshold; insurers are now only required to provide detailed explanations and retain all versions of a report when reducing a loss estimate of $3,000 or more, rather than for all estimates.

Converted the document status from 'Engrossed' (pending final approval) to 'Enrolled' (final version ready for the Governor), adding standard statutory formatting and chapter headers.