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S 3170 United States Senate · 119th Congress

Stuck On Hold Act

This bill requires the Department of Veterans Affairs (VA) to implement an automated system for most VA service phone lines by one year after enactment. The system must inform callers of their expected wait time and offer a callback if the wait exceeds 10 minutes. The VA Secretary must also issue guidance aimed at reducing the average caller wait time to 10 minutes or less. It directly affects veterans calling VA customer service lines (excluding the specific veterans hotline and emergency department lines).
Issues: ✓ HealthcareSupports HealthcareBill improves patient access to VA healthcare services by reducing wait times and implementing callback systems for veterans seeking assistance.85% confidence ✓ VeteransSupports VeteransBill mandates VA to reduce phone wait times, improving veterans' access to critical services via automated system and callback options.95% confidence
Bill status in committee 1 of 4 stages cleared
Introduction
Nov 2025
Committee Review
Floor Vote
President
Introduced Nov 10, 2025 Last action Apr 29, 2026
Floor votes

How they voted

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Full legislative history

Actions timeline

Total actions
3
Key actions
1
Committee
2
Apr 29, 2026
Upper · Passed
Committee on Veterans' Affairs. Hearings held.
upper
Nov 10, 2025
Committee
Read twice and referred to the Committee on Veterans' Affairs.
upper
Nov 10, 2025
Introduced
Introduced in Senate
upper
1 primary · 1 co-sponsor

Sponsors

Role
Legislator
Party
State
District
P
Photo of John Kennedy
John Kennedy
RRepublican
LA
n/a
Co
Photo of Mark Kelly
Mark Kelly
DDemocratic
AZ
n/a