Taxpayer Experience Improvement Act

The Taxpayer Experience Improvement Act requires the IRS to enhance how taxpayers interact with the agency through four main provisions. First, it mandates a public dashboard showing real-time wait times, call statistics, and backlog information for IRS phone lines. Second, it expands online access to allow taxpayers to view their tax returns, refunds, and notices through a website or mobile app. Third, it directs the IRS to offer callback options for calls that go unanswered within five minutes. Fourth, it enables authorized tax professionals to access taxpayer accounts and submit responses on behalf of their clients. These changes aim to improve transparency and convenience for taxpayers without altering tax laws or rates.