VA Call Center Multi-Factor Authentication Act

This bill requires Veterans Affairs call centers to use multi-factor authentication to verify the identity of callers before taking high-impact actions. It directly affects veterans and beneficiaries who interact with VA services, ensuring their identities are confirmed more securely. The law defines high-impact actions as those where fraud could cause lasting harm, such as diverting funds or accessing sensitive accounts. By adding this requirement to federal code, the bill strengthens existing security controls for vulnerable service members.