Social Security Data Transparency Act

HR 6367, the Social Security Data Transparency Act, requires the Social Security Administration (SSA) to publish specific operational data monthly on a public website. It mandates detailed reporting on key metrics including first-contact resolution rates, customer satisfaction across service channels (like phone calls), 800-number performance (call wait times, success rates), processing times for old age/survivors benefits and disability claims, and system outage information. The bill also requires a live tracker for the 800-number showing real-time call wait times and caller volume. This directly affects the SSA’s reporting obligations and provides the public with transparent access to SSA service performance data. The law focuses on making SSA operations more visible through concrete, regularly updated metrics.