Improving IRS Customer Service Act

S 5280, the Improving IRS Customer Service Act, requires the IRS to provide real-time transparency for taxpayers about processing delays and phone wait times. The bill mandates a public dashboard showing average processing dates for tax filings (like returns) and detailed phone metrics (e.g., wait times, callback availability) for high-volume IRS lines. It also expands electronic access to real-time refund status and document history via a website/app, and creates a program to inform taxpayers facing economic hardship about payment alternatives before they request installment agreements. These changes directly affect millions of taxpayers interacting with the IRS and aim to improve service through clearer, timely information.