United States Call Center Worker and Consumer Protection Act of 2024

S 4300 restricts U.S. call center employers from moving operations overseas or outsourcing work to foreign entities without 120 days' notice to the Labor Secretary. It creates a public list of violators, barring them from federal grants or loans for 5 years, and requires federal contracts to keep call center work in the U.S. The bill also mandates that businesses disclose their physical location at the start of customer service calls (with exceptions for U.S.-based teams or emergencies) and allows customers to request transfers to U.S.-based agents. These rules apply to businesses employing 50+ call center workers (full-time equivalent) and are enforced by the Labor Secretary and Federal Trade Commission.