Improving Veterans’ Experience Act of 2024

HR 9806 establishes the Office of Veterans Experience within the Department of Veterans Affairs to improve veterans' access to benefits. The new office, led by a Chief Veterans Experience Officer appointed by the Secretary, will collect data on why veterans don’t use eligible benefits, analyze barriers (like lack of awareness or system issues), and report disaggregated findings to Congress by benefit type and demographic factors (age, race, gender, etc.). It also requires the VA to gather metrics from other departments to improve service delivery and mandates a GAO review of the 1-800-MyVA411 hotline's effectiveness within one year of enactment. The bill directly affects veterans by aiming to streamline their benefit access and VA staff responsible for data collection and reporting.