An Act amending Title 66 (Public Utilities) of the Pennsylvania Consolidated Statutes, in natural gas competition, further providing for standards for restructuring of natural gas utility industry, for consumer protections and customer service and for requirements for natural gas suppliers; and, in restructuring of electric utility industry, further providing for standards for restructuring of electric industry, for duties of electric distribution companies and for requirements for electric generation suppliers.

SB 966 updates Pennsylvania's utility regulations for both natural gas and electric industries. It requires natural gas and electric distribution companies to fully account for all costs (like labor, billing, and infrastructure) and fairly allocate shared costs between regular customers and the "supplier of last resort" (a fallback provider). The bill also mandates consumer protections during supplier changes, requiring direct customer confirmation for switches and clear identification procedures. Additionally, it creates mandatory training and certification for natural gas supplier staff on consumer protection rules before they can work with customers. These changes aim to ensure cost transparency, fair pricing, and better service for utility customers.