An Act providing for a business to provide a live customer service agent via telephone to a customer upon request.

This bill, known as the Live Customer Service Improvement Act, requires businesses in Pennsylvania to offer customers the option to speak with a live person via telephone when they call customer service lines. The law applies specifically to for-profit organizations with more than 100 employees and annual revenues exceeding $10 million, while exempting smaller businesses. Companies must establish a system that allows callers to bypass automated menus and reach an employee directly upon request. Violations of this requirement would be treated as unfair trade practices under existing state consumer protection laws. The new rules will become effective 180 days after the bill is passed.