Require state agencies to improve delivery of government services

HB 834 requires state agencies to improve how they deliver services to residents, businesses, and organizations by establishing new roles and standards. The bill creates a government-wide lead position within the Department of Administrative Services to coordinate improvements, particularly for high-impact services, and mandates that each agency designate an employee to oversee these efforts. Key provisions include developing guidelines focused on ease, efficiency, and transparency, collecting data on service quality, and submitting annual reports to legislators on progress. This legislation applies to all state agencies except the General Assembly and the governor, aiming to enhance trust and accountability through standardized service delivery practices.