S 9697 New York Senate · 2025 Regular Session

Relates to customer service access

Summary
Requires certain businesses to provide a free, efficient, universally accessible, inclusive, nondiscriminatory and evaluable customer service telephone line; requires corporations to establish an annual customer service call-answer rate of at least ninety percent.
Bill status in committee 1 of 4 stages cleared
Introduction
Apr 2026
Committee Review
Floor Vote
Governor
Introduced Apr 2, 2026 Last action Apr 2, 2026
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Full legislative history

Actions timeline

Total actions
1
Key actions
0
Committee
1
Apr 2, 2026
Committee
REFERRED TO CONSUMER PROTECTION
upper
1 primary · 0 co-sponsors

Sponsors

Role
Legislator
Party
State
District
P
Photo of Cordell Cleare
Cordell Cleare
DDemocratic
NY
30