Relates to complaint handling procedures for customers of public utilities

This bill (S 7405) requires public utilities and municipalities to handle customer complaints about billing or service more promptly. It mandates that utilities respond to complaints within 15 business days (and provide written reports with documentation) while municipalities have 30 days, with penalties of $100/day for utilities or $25/day for municipalities for delays. The bill also prohibits terminating service or marking bills as late during a complaint, as long as customers pay undisputed portions of their bills. These changes directly affect utility customers with billing disputes and the companies/municipalities that serve them.