Relates to call centers for gas and electric corporations

This bill requires gas and electric corporations in New York to maintain call centers within the state to handle specific customer services like billing, service changes, emergency requests, and payment assistance. Corporations must get approval from the Public Service Commission - including a public hearing - before closing a call center or moving customer service outside New York. Temporary exceptions are allowed for emergencies (e.g., natural disasters), workforce training, or approved work flexibility policies (with labor agreements), but any emergency relocation must be reported to the commission within 10 business days. The bill also establishes a process for the commission to address non-compliance by corporations that violate these rules.