Clarifies the time in which the public service commission must act upon certain petitions

This bill sets clear deadlines for New York's Public Service Commission to act on customer petitions regarding utility services. It requires the Commission to issue decisions within 90 days (30 days for health/safety emergencies) for complaints about rates, service quality, or utility violations, and mandates written explanations if deadlines are missed. The Commission must also submit annual reports to the legislature detailing petition volumes, resolutions, and compliance with timeframes. These changes directly affect utility customers - including individuals, municipalities, and consumer protection agencies - who file complaints about service or rates.