Relates to call centers for gas and electric corporations

This bill requires gas and electric corporations in New York to maintain in-state call centers providing specific customer services, including billing assistance, emergency requests, and payment plans. Corporations cannot close or move these call centers outside New York without prior commission approval following a public hearing. Exceptions are allowed only for emergencies (like natural disasters or cyberattacks), workforce training, or approved remote work policies, with companies required to notify the commission within 10 days of emergency relocations. The law aims to ensure consistent customer service access within New York state while allowing temporary adjustments during verified disruptions.