Relates to customer service access
Summary
Requires certain businesses to provide a free, efficient, universally accessible, inclusive, nondiscriminatory and evaluable customer service telephone line; requires corporations to establish an annual customer service call-answer rate of at least ninety percent.
Bill status
in committee
1 of 4 stages cleared
Introduction
May 2023
Committee Review
Floor Vote
Governor
Introduced May 17, 2023
Last action Jan 3, 2024
Floor votes
How they voted
No floor votes recorded yet.
Full legislative history
Actions timeline
Total actions
2
Key actions
0
Committee
2
Jan 3, 2024
Senate · Referred to committee
REFERRED TO CONSUMER PROTECTION
May 17, 2023
Senate · Referred to committee
REFERRED TO CONSUMER PROTECTION
1 primary · 0 co-sponsors
Sponsors
Role
Legislator
Party
State
District
P
Brad Hoylman-Sigal
DDemocratic/Working Families
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