Relates to complaint handling procedures for customers of public utilities

This bill updates the rules for how public utilities and municipalities must handle customer complaints regarding gas, steam, or electric service. It requires these companies to investigate complaints within fifteen business days for corporations or thirty for municipalities and to provide written results with supporting documentation. The law also prevents utilities from cutting off service while a complaint is being reviewed and mandates that they cannot mark disputed bill amounts as late. Additionally, the bill sets up a penalty system that charges daily fines if a utility fails to meet these response deadlines.