Clarifies the time in which the public service commission must act upon certain petitions

This bill clarifies the deadlines for the Public Service Commission to respond to complaints from utility customers regarding service failures, rates, or safety issues. It mandates that the commission generally complete investigations within 90 days, or within 30 days if an emergency threatens health or safety, and requires written explanations if these timelines cannot be met. The legislation also establishes a new annual reporting requirement for the commission to the legislature and governor, detailing the number of petitions filed and the percentage resolved on time. Additionally, it allows customers who are denied a hearing or face delays to sue the commission for their legal fees if the agency fails to meet its statutory deadlines.