Relates to complaint handling procedures for customers of public utilities

This bill aims to improve how public utilities and municipalities handle customer complaints regarding gas, steam, and electric services. It requires these entities to investigate complaints within specific timeframes - fifteen business days for corporations and thirty for municipalities - and to provide written results with supporting documentation. The legislation also mandates that service cannot be cut off while a complaint is pending, provided the customer pays undisputed charges, and it establishes financial penalties for utilities that fail to meet these response deadlines.