Urges health insurance providers and prescription drug providers to offer option of speaking to or leaving message for human.

This Senate Resolution (SR 60) urges health insurance and prescription drug providers to include a simple "press zero" option on their automated phone systems, allowing callers to directly reach a human operator or leave a message during business hours. It specifically targets the frustration many experience - especially seniors and people with hearing impairments - when automated systems make it difficult to speak with a person. The resolution does not create new law but recommends this uniform method for contacting a human, and it directs copies to state agencies like the Banking Commissioner and Pharmacy Board. It directly affects consumers calling these providers and the providers themselves, who would need to adjust their phone systems.