Requires MVC to operate call center to assist with online transactions.

This bill requires the New Jersey Motor Vehicle Commission to operate a telephone call center within the state to help residents navigate its website and complete online transactions. The call center must be staffed during weekdays from 8:30 a.m. to 4:30 p.m. and offer services in both English and Spanish. The commission may also provide online tutorials and recorded messages to reduce the need for live staff. Additionally, the agency must publish quarterly reports on call center performance, including wait times and call volumes, on its website.