Concerns New Jersey 2-1-1 information and referral system; makes appropriation.

This bill updates New Jersey's 2-1-1 information and referral system to require operators to actively connect callers with service providers rather than just giving them phone numbers. It mandates that specialists use "warm handoffs," such as direct phone transfers or appointment scheduling, to link individuals needing help with health, housing, and food resources when possible. To support these changes, the legislation requires the state to invest in technology that allows for real-time availability checks and tracks whether referrals successfully lead to service connections. Service providers are asked to participate in this coordinated system and keep their availability information current, while the Department of Human Services must submit annual reports on the program's effectiveness. The bill also authorizes the necessary funding and gives the department power to create rules for implementing these new operational standards.