Creates "Unemployment Intake Accountability Pilot Program."

This bill establishes a three-year pilot program in New Jersey's Department of Labor and Workforce Development to study how recording customer service calls to the Division of Unemployment Insurance can improve the timely delivery of benefits. Under the program, a representative sample of intake calls will be recorded and analyzed to measure resolution rates, response times, and any relationship between call duration and benefit amounts. The Commissioner of Labor and Workforce Development will submit annual reports to the Governor and Legislature based on survey results, and the program will expire after the third report is submitted.