Requires transportation network company to provide live customer service representative and certain notification to riders.

This bill requires transportation network companies (like ride-hailing services) in New Jersey to: 1) Send electronic notifications to riders within 48 hours of account changes (e.g., password, email, or phone number updates) or unusual ride patterns (e.g., sudden spikes in prearranged rides), 2) Provide 24/7 live customer service via digital channels or phone to resolve account issues and dispute unauthorized charges, and 3) Submit annual written compliance descriptions to the New Jersey Motor Vehicle Commission. It directly affects riders (end-users) and transportation network companies operating in New Jersey, focusing on transparency and accessibility for account management and billing disputes.