Requires telecommunications companies to provide prorated refunds for service outages of longer than 72 hours.

This bill requires New Jersey telecommunications companies to automatically provide prorated bill credits or refunds to customers experiencing service outages lasting more than 72 hours. It directly affects all telecom providers regulated by the state board, including traditional phone services and VoIP providers, and their customers. The key mechanism mandates that companies adjust bills proportionally for the outage duration without requiring customers to request the refund. The law specifies that refunds must be applied automatically to the next billing cycle, with no customer action needed. This applies to both local exchange carriers and interexchange telecommunications companies providing regulated services.