Urges health insurance providers and prescription drug providers to offer option of speaking to or leaving message for human.

This resolution (SR 29) urges health insurance and prescription drug providers to add a simple "press zero" option during automated phone calls, allowing callers to directly reach a human operator or leave a message. It specifically targets providers using automated systems during normal business hours, aiming to help people - especially seniors and those with hearing impairments - avoid lengthy navigation of complex menus. The resolution does not create new law but requests that companies adopt this uniform method for human contact. It was introduced in the New Jersey Senate on January 9, 2024, and referred to the Health Committee.