Creates "Unemployment Intake Accountability Pilot Program."

S 401 creates a three-year pilot program within New Jersey's Department of Labor to record a sample of customer service calls to the Division of Unemployment Insurance. The program requires recording intake calls for analysis, with the Commissioner conducting annual surveys measuring call resolution rates, time-to-resolution, and any link between call timing and benefit amounts. The Commissioner must publish annual reports on the effectiveness of the phone system, forwarding them to the Governor and Legislature. This pilot directly affects unemployment claimants and the Department of Labor, focusing on improving service quality through data analysis without changing benefit eligibility or amounts. The program expires after the third annual report is submitted.