A 2982 New Jersey General Assembly · 2024-2025 Regular Session

Requires CATV company to establish toll-free telephone number for customers to report and to receive updates concerning CATV service outages.

This bill requires cable television (CATV) companies in New Jersey to create and maintain a toll-free phone number for customers to report service outages, get real-time updates on outage status, and receive estimated restoration times. Companies must display this number with a clear explanation on every customer bill and on their website's homepage. The law takes effect immediately but includes a 60-day delay before enforcement begins. It directly affects all cable providers serving New Jersey customers by mandating clearer outage communication.
Bill status in committee 1 of 4 stages cleared
Introduction
Jan 2024
Committee Review
Floor Vote
Governor
Introduced Jan 9, 2024 Last action Jan 9, 2024
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Jan 9, 2024
Introduced
Introduced in the Assembly, Referred to Assembly Telecommunications and Utilities Committee
lower
1 primary · 0 co-sponsors

Sponsors

Role
Legislator
Party
State
District
P
Photo of Tennille McCoy
Tennille McCoy
DDemocratic
NJ
14