Requires transportation network company to provide live customer service representative and certain notification to riders.

This bill requires transportation network companies (like Uber or Lyft) operating in New Jersey to notify riders within 48 hours about two specific account changes: updates to personal information (password, email, or phone number) or unusual ride patterns (e.g., sudden spikes in prearranged rides). It also mandates that companies provide 24/7 access to a live customer service representative via digital channels or phone to resolve account issues or dispute unauthorized charges. Transportation network companies must annually submit written compliance descriptions to the New Jersey Motor Vehicle Commission. These requirements apply directly to riders using TNC services and affect all companies seeking or maintaining a permit to operate in the state.