Requires MVC to operate call center to assist with online transactions.

This bill requires the New Jersey Motor Vehicle Commission (MVC) to operate a real-time call center within the state, available weekdays from 8:30 a.m. to 4:30 p.m., to help people navigate the MVC’s online website and complete transactions. It mandates that all assistance be provided in both English and Spanish, and allows the MVC to reduce staffing needs by adding web tutorials or recorded help messages. The MVC must also publish quarterly performance reports online detailing call volume, wait times, call purposes, and call durations. This directly affects MVC customers using online services, aiming to improve access to vehicle-related transactions.