Establishes Office of the Advocate for Private Commuter Bus Service Customers and bill of rights for customers of private carriers operating motorbus regular route services.

This bill (A1693) establishes an Office of the Advocate for Private Commuter Bus Service Customers within New Jersey’s Division of Consumer Affairs. It directly affects commuters using private bus services by creating a "bill of rights" that requires private carriers to adhere to published schedules, provide real-time delay updates, prevent overcrowding, maintain clean buses, and offer toll-free complaint hotlines. Key mechanisms include the Advocate’s role in resolving customer issues, facilitating public hearings for recurring service problems, and enabling the Division to investigate violations and impose civil penalties of up to $1,000 per violation. The bill mandates carriers to provide clear complaint contact information on buses and compensate customers when service failures prevent travel.