Generally revise medicaid services

This bill requires the Montana Department of Public Health and Human Services to improve Medicaid customer service by accepting applications and renewals online and by phone, using text messaging and email for communications, and providing phone hotlines with wait time estimates and callback options. It mandates that all written forms be written in plain language and translated into the state's five most commonly spoken languages, while also requiring the department to reopen 10 local public assistance offices by June 30, 2026, based on call volume and geographic accessibility. The legislation also sets a target for 60% of renewals to be processed without member contact by June 2026, requires all new client-facing technology to be mobile-first, and establishes quarterly reporting requirements to the legislature on application volumes, processing times, and office performance metrics.