Public utilities: water utilities; water shutoff protection act; enact. Creates new act.

This bill establishes the Water Shutoff Protection Act to regulate how Michigan water utilities handle unpaid bills for residential customers. It mandates that providers must make at least three contact attempts using multiple methods, such as door notices, phone calls, or mail, before cutting off service for non-payment. The law specifically prohibits shutting off water for households with critical care needs, such as those using life-support systems, and defines eligibility for assistance based on income levels and participation in various state and federal aid programs. Additionally, the act requires utilities to inform customers about available payment plans and affordability programs before enforcing a shutoff.