An Act relative to ride share companies’ customer service

SD 427 requires ride share companies, including Uber and Lyft, to maintain a customer service line available 24 hours a day, 7 days a week. The bill directly affects all ride share companies operating within the state by mandating continuous customer support access. The key provision is the 24/7 availability requirement for the customer service line, eliminating gaps in service during nights, weekends, or holidays. This policy change sets a specific operational standard for ride share companies regarding customer service accessibility.